SHIPPING POLICIES
We ship $10 flat rate Australia wide
Free shipping Australia wide for orders over $60 AUD.
Free international shipping for orders over $200 AUD.
WE DO:
Ship worldwide.
Ship all parcels with online tracking.
Ship in recyclable or compostable packaging.
WE DONT:
Cover import duties or customs taxes.
We do not refund lost or stolen packages, so please ensure your shipping address is a secure location.
-Please allow up to five business days for us to process your order.
-All orders are shipped tracked via Shippo and their network of international delivery partners.
-If you need assistance with shipping please contact us at: hello@deliriumchillioil.com.
DOMESTIC
For Australian orders, products are expected to arrive in 1- 5 business days for metro areas. You will receive a confirmation email after purchase and receive another email when the order has been dispatched with your tracking number.
INTERNATIONAL
You will be responsible for any import duties, fees and taxes incurred upon delivery of your international order. These costs are not included in the displayed product costs and delivery fees. This charge is determined by your local customs authority and we suggest contacting your local customs office for additional information on these charges. If you choose not to pay these charges and your order is returned to us, you will not be refunded.
-Please note that transit times indicated are provided by our carriers and are not necessarily guaranteed.
-International orders transit times may be up to 21 business days.
-International returns are not possible at this time. All international orders are final sale.
-International Express is not available to Czech Republic, Russia and Ukraine.
We ship $10 flat rate Australia wide
Free shipping Australia wide for orders over $60 AUD.
Free international shipping for orders over $200 AUD.
WE DO:
Ship worldwide.
Ship all parcels with online tracking.
Ship in recyclable or compostable packaging.
WE DONT:
Cover import duties or customs taxes.
We do not refund lost or stolen packages, so please ensure your shipping address is a secure location.
-Please allow up to five business days for us to process your order.
-All orders are shipped tracked via Shippo and their network of international delivery partners.
-If you need assistance with shipping please contact us at: hello@deliriumchillioil.com.
DOMESTIC
For Australian orders, products are expected to arrive in 1- 5 business days for metro areas. You will receive a confirmation email after purchase and receive another email when the order has been dispatched with your tracking number.
INTERNATIONAL
You will be responsible for any import duties, fees and taxes incurred upon delivery of your international order. These costs are not included in the displayed product costs and delivery fees. This charge is determined by your local customs authority and we suggest contacting your local customs office for additional information on these charges. If you choose not to pay these charges and your order is returned to us, you will not be refunded.
-Please note that transit times indicated are provided by our carriers and are not necessarily guaranteed.
-International orders transit times may be up to 21 business days.
-International returns are not possible at this time. All international orders are final sale.
-International Express is not available to Czech Republic, Russia and Ukraine.
RETURN POLICIES
Unfortunately, we are not able to offer returns. If a product arrives damaged, please contact us and we will provide a refund or replacement.
PAYMENT METHODS
We currently accept all major cards through Stripe.
SUPPORT
Our customer service team aim to resolve all customer queries and requests as soon as possible however, due to an overload amount of request we receive everyday, please allow us 48 hours to respond to your request. This will ensure we can take care of every customer with our utmost care. We welcome all queries before purchase, please do not hesitate to bring up your queries before/during/after your purchase to receive the best assistance from our team. Our customer service email is
AUSTRALIAN CONSUMER LAW
Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
Unfortunately, we are not able to offer returns. If a product arrives damaged, please contact us and we will provide a refund or replacement.
For any shipping or product queries, please contact hello@deliriumchillioil.com.
PAYMENT METHODS
We currently accept all major cards through Stripe.
SUPPORT
Our customer service team aim to resolve all customer queries and requests as soon as possible however, due to an overload amount of request we receive everyday, please allow us 48 hours to respond to your request. This will ensure we can take care of every customer with our utmost care. We welcome all queries before purchase, please do not hesitate to bring up your queries before/during/after your purchase to receive the best assistance from our team. Our customer service email is
hello@deliriumchillioil.com.
AUSTRALIAN CONSUMER LAW
Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
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Delirium Chilli Oil respectfully acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, waters, and culture. We pay our respects to their Elders past, present and emerging. Always was, always will be.
Living and creating on Bundjalung land.
Living and creating on Bundjalung land.